FAQ
Frequently Asked Questions (FAQ)
1. What types of products do you sell?
We offer a wide range of clothing and apparel, including t-shirts, hoodies, sweatshirts, pants, and accessories such as hats, stickers, mousepads, water bottles, and footwear.
2. How do I choose the right size?
To ensure the best fit, we provide a detailed size guide at the footer of every web page under the 'Help' section. If you’re in between sizes, we recommend sizing up for a more relaxed fit or sizing down for a more tailored look. If you have any doubts, feel free to reach out to our customer service team for personalized assistance.
3. Do you offer international shipping?
Yes, we ship worldwide! Shipping rates vary depending on your location. You can view shipping options and costs during checkout.
4. How long will it take for my order to arrive?
Orders are processed within 1-3 business days. Standard shipping typically takes 5-7 business days, but this can vary depending on your location. We are currently looking into adding expedited shipping options at checkout in the future.
5. Can I change or cancel my order after placing it?
Once an order is placed, we begin processing it right away, so we are unable to make changes or cancellations. However, if you realize there's an issue with your order immediately, contact our customer service team as soon as possible, and we’ll do our best to help.
6. What is your return policy?
We want you to love what you ordered! If for any reason you are not completely satisfied with your purchase, you can return it within 10 days of purchase for a full refund or exchange. Please ensure that the items are in their original condition, unworn, and with all tags attached. For more details, please visit our Return & Exchange page.
7. How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website.
8. Do you offer any discounts or promotions?
Yes! We regularly offer sales, promotions, and exclusive discounts. Be sure to subscribe to our newsletter and follow us on social media to stay updated on the latest deals.
9. What materials are your products made from?
Our clothing is crafted from high-quality, sustainable materials, including organic cotton, recycled polyester, and eco-friendly dyes. We are committed to providing comfortable, stylish pieces that are gentle on both your skin and the planet.
10. How can I get in touch with customer service?
If you have any questions or need assistance, feel free to contact our customer service team at xlntclothingco@gmail.com or via our Contact Us page. We aim to respond to all inquiries within 24 hours on business days.
11. How do I care for my apparel?
To keep your clothes looking their best, we recommend following the care instructions on the label of each item. In general, wash in cold water, avoid using bleach, and tumble dry on low or air dry for longevity.
12. Do you have a physical store?
Currently, we operate online only, but we occasionally pop up at events and markets. Keep an eye on our website and social media channels for updates on where we’ll be next.
14. Do you offer wholesale pricing?
Yes, we do offer wholesale pricing for retailers interested in carrying our brand. For more information, please visit our Contact Us page or contact us directly at xlntclothingco@gmail.com.
15. Can I collaborate with your brand?
We are always excited to work with influencers, content creators, and like-minded brands! If you're interested in collaborating, please reach out to us via email xlntclothingco@gmail.com.